naxal.blogg.se - Caller id per state vicidial

CALLER ID PER STATE VICIDIAL MANUAL
CALLER ID PER STATE VICIDIAL VERIFICATION
CALLER ID PER STATE VICIDIAL SOFTWARE
CALLER ID PER STATE VICIDIAL ISO

All calls are logged and statuses of calls are logged as well as agent time breakdowns.

System-wide and per-campaign DNC lists that can optionally be activated per campaign.

Variable drop call percentage when dialing predictively for FTC compliance.

Option of a drop timer with safe-harbor message for FTC compliance.

Multiple campaigns and lead-lists are possible.

Dialing with Answering Machine Detection, also playing a message for AM calls.

Dialing with custom TimeZone restrictions including per state and per day-of-the-week.

Recycling of specified status calls at a specified interval without resetting a list.

Ability to use custom database queries in campaign dialing.

Ability to add custom call dispositions per campaign.

Definable Agent Wrapup-time per campaign.

Faster hangup and dispositioning of calls with one key press (HotKeys).

Ability for agents to be logged in remotely anywhere with just a phone and a web browser.

CALLER ID PER STATE VICIDIAL MANUAL

Ability in Manual dial mode to preview leads before dialing.Ability to schedule a callback with a customer as either any-agent or agent-specific.Automatically dial unlimited alternate numbers per customer until you get an answer.Ability to manually or automatically call upto two other customer numbers for the same lead.Ability to automatically record all calls.Ability to start and stop recording an agent's calls at any time.Ability to have an agent take both inbound and outbound calls in one session(blended).

CALLER ID PER STATE VICIDIAL VERIFICATION

Ability to function as an ACD for inbound and fronter/closer verification calls.Ability to take inbound calls gathering CallerID.Ability to set outbound CallerID per campaign or per list.Ability to send a dropped call to a voicemail box, queue or extension per campaign if no agent is available.Ability to park the customer with custom music per campaign.Ability to broadcast dial to customers with a pre-recorded message.Ability to autodial campaigns to start with a simple IVR then direct to agent.Ability to open a custom web page with user data from the call, per campaign.Ability to transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server.Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server.Ability to dial predictively in a campaign with an adaptive dialing algorithm.Ability to set a campaign to auto-dial and send live calls to available agents.Ability to display a script for the agent to read with fields like name, address, etc.Ability for an agent to call clients in succession from a database through a web-client.

CALLER ID PER STATE VICIDIAL SOFTWARE

Open-Source AGPLv2 licensed, with no software licensing cost.

Ability to use standard Telco lines and VOIP trunks.

Web-configurable IVRs and Voicemail boxes.

Scheduled Callbacks: Agent-Only and Anyone.

Three-Way calling within the agent application.

Ability to have agents operate remotely.

Web-based agent and administrative interfaces.

Outbound agent-controlled, broadcast and predictive dialing.

Inbound, Outbound and Blended call handling.

CALLER ID PER STATE VICIDIAL ISO

Download the LiveCD ISO of ViciDial to try Click here to see sample VICIDIAL reports Click here for the VICIDIAL Bug Tracker Click here for the VICIDIAL Manager Manual

Click here for the VICIDIAL Agent Manual A case-study presentation about a large VICIDIAL installation (PDF) Click here to download the VICIDIAL Brochure (PDF) Up campaigns to do blended inbound and outbound at the same time. Since then we have added the ability to do predictive dialing alongside ratio dialing and the traditional one-call-at-a-time dialing as well as the ability to take inbound calls and set Potentially lose calls and alienate clients. To call up clients efficiently and without using a predictive dialer that would For more recent information on the VICIdial project, go to This system was initially created to fill the need of a customer service group being able This project website is in "archive mode" and is no longer updated. (VEE-CHEE DIAL) An advanced Asterisk-based predictive dialer